This privacy notice provides information on how Horizon Ceremonies Limited t/a Horizon Cremation (“we”, “us”, “Horizon”) collects and process your personal data when you visit our websites: /, call us, e-mail us or contact us through any other means, and when you purchase goods and services from us.

  1. Important information and who we are

We are Horizon Ceremonies Limited, a company registered in England under the company number 09913290 and having its registered office at Henwood House, Henwood, Ashford, Kent, United Kingdom, TN24 8DH.

We are the controller and responsible for your personal data.


If you have any questions about this privacy notice or our data protection practices please contact us by using details below:

Email address:

Postal address: Suite 26, Tempus Wharf, London, SE16 4ST

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy policy of every website you visit.

  1. The data we collect about you

We collect your personal data when you visit our websites, contact us directly or during provision of our goods and services to you. We may collect, use, store and transfer different kinds of personal data about you, which can be grouped as follows:

  • your personal contact information and/or other personal and personal identification information, such as your name, last name, title, date of birth, gender and address (Identity Data);
  • your bank account and payment card details (Financial Data);
  • details about payments to and from you and other details of goods and services you have purchased from us (Transaction Data);

In addition, when you use our websites, we may collect certain other data, such as internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, other technology on the devices you use to access our websites, information about how you use our websites and your communication preferences, (Technical Data).

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

  1. How we collect your personal data

We use different methods to collect personal data from you and about you including through:

  • Direct interactions, where you may give us your Identity and Financial Data by corresponding with us by post, phone, email, in person or otherwise;
  • Automated technologies and interactions, where we automatically collect Technical Data about your equipment, browsing actions and patterns as you interact with our websites. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.; or
  • Third parties or publicly available sources, where we receive personal data about you from various third parties, such as funeral directors, analytics providers, search information providers, and providers of technical, payment and delivery services.
  1. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will process your data on the basis of the following two lawful grounds:

  • Where it is necessary for us to be able to perform the contract with you. This includes replying to your inquiries or to provide you with requested goods and services;
  • Where it is necessary for our legitimate interests. This includes contacting you regarding our services or using data analytics to improve our websites, goods/services, customer relationships and experiences;

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. If you would like to know more about legal grounds that we relied on in relation to processing of some of your data, please do not hesitate to contact us.

We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. How we share your personal data

We may share your personal data with external third parties, such as web-developers, legal and financial advisors and payment processors. We may also share your limited personal data with memorial suppliers in order to perform a contract that we may have with you for memorial services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. International transfers

We do not transfer your personal data outside the United Kingdom, except in relation to our cloud and hosting providers Halogen Digital who are based in United Kingdom.

Whenever we transfer your personal data out of the United Kingdom, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:


  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
  1. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data can be made available upon request.

  1. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

These rights include the following:

  • Request access to your personal data – this enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.


  • Request correction of your personal data – this enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.


  • Request erasure of your personal data – this enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.


  • Object to processing of your personal data – you can exercise this right where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.


  • Request restriction of processing your personal data – this enables you to ask us to suspend the processing of your personal data if you want us to establish the data’s accuracy, Where our use of the data is unlawful but you do not want us to erase it, where you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it or where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.


  • Request transfer of your personal data – we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


  • Right to withdraw consent – you can withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain goods or services to you.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

If you wish to exercise any of the rights set out above, please contact us.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. Further details

Please note that you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.